A quick fix is just one-click away

  • December 7, 2018

At :Different, we like to be able to communicate with our owners and tenants regularly, and keep them up to date on what’s relevant and important to them. We firmly believe that email is not the best way to do this, and we’ve been exploring ways to make this easier and better for everyone.

That’s why we’ve just released our new maintenance feature in beta, to give property owners one-click access to view, approve and get more information about maintenance requests directly from your phone or computer. Now, when your tenant files a maintenance request through the app, we’ll be able to review it and either close it out or send it through to you if we believe that it’s a valid request.

When owners get a request for maintenance, they can feel confident that it’s been reviewed by our team first, and includes as much information as possible to facilitate a decision on next steps. Here’s what that looks like:

Once you’ve confirmed the request, the tenant will automatically be notified in their app about next steps, and when a tradie is assigned, they’ll get that update as well.

The history and information about maintenance requests is shared across our system, which means that at any given time, owners, tenants and the :Different team all have access to exactly what’s happening at that moment. No need for the follow-up phone calls, or wondering what ever happened with the request and whether anybody is looking into it.

We’re currently testing this feature with a small beta group of tenants and owners, and will soon be rolling it out to everyone. If you’re a current owner or tenant with :Different, who wants to be part of our early test groups for this new exciting feature, drop us a line at hello@different.com.au. We’d love to get your feedback!